Frequently Asked Questions 

Q. What are "reconditioned" computers?

A.

Consumer protection laws dictate that returned computers cannot be sold as new. Because of this, a large number of the systems returned to superstores are eventually sent back to the manufacturer. While some of the computers returned have bad components others have no defect whatsoever. In these situations, the manufacturer is faced with what to do with these computer systems. This means great values for customers. 

For example, Hewlett-Packard has a process to "recondition" these computers into factory fresh condition. Returned computers are tested to determine if defective and if so they are repaired by replacing defective components. For a example, if a system fails because of a faulty CD-ROM drive the drive is replaced with a new drive. All software and manuals are returned to the factory "new" condition. All reconditioned computers pass quality assurance tests in the factory and receive a 90-day HP Warranty. Reconditioned computers appear & operate just like new systems, with two exceptions - a lower price and a sticker on the box that states the product has been reconditioned. 

Keep in mind that reconditioned computers are not for everyone. These computers are perfect for the "value concious" or "budget" consumer. Make sure that your customer understands the nature of the reconditioned computer and if they appreciate the fact that this type of computer offers them a great value they should be happy with this purchase. Hewlett-Packard reconditioned computers offers an even greater value since they have been restored & guaranteed to be in "as new" condition.